Is your HP scanner not working on Mac? There are several issues that might be causing the scanning problem. In most cases, the problem may occur if the connection is unstable. Sometimes, you may find issues with the connected printer due to outdated drivers.

For detailed instructions about troubleshooting the HP scanner issues, carry out the steps given below.

Check the scanner connection

  • First, check if the scanner is turned on while scanning your document.
  • Also, check if the original document is placed correctly on the scanner glass.
  • If you have connected your printer and Mac via a USB cable, check if the cable is firmly connected at both end ports.
  • In case you have connected the devices over a wireless network, check the Wi-Fi connection status.
  • Print a wireless test report and verify if the printer is connected to the same wireless network as your Mac.
  • Also, check the wireless credentials and settings to diagnose the wireless connection issue.
  • If necessary, you can also run the HP Print and Scan Doctor diagnostic tool to troubleshoot the connection issues from your Mac.
  • After fixing the connection issue, retry to scan your document.
  • If the HP scanner is still not working on your Mac, try to execute the next solution.

Reset printing system

  • To begin with, click the Apple Menu at the top-left corner of the desktop.
  • Select the System Preferences option from the drop-down list.
  • Click the Printers & Scanners Icon in the System Preferences window.
  • Give a right-click on the empty box in the printers list and select the Reset printing system option.
  • If prompted, enter your administrator password in the available field and click Continue.
  • Now, your printing system will be restored to defaults.
  • Click the plus symbol at the bottom-left corner of the Printers & Scanners window and add your printer.
  • If you have connected your printer over a wireless network, add your HP printer using its IP Address.
  • Click the drop-down menu and select your HP printer driver.
  • Finally, click the Add icon to add your printer again on your Mac.

Reinstall the HP printer driver

  • Before you begin, disconnect the USB cable connected to your printer to avoid any errors.
  • On your Mac, click the Finder icon in the Dock.
  • Click the Go menu and select Applications.
  • Open the HP or Hewlett Packard folder.
  • Double-click to run the HP Uninstaller file from the folder.
  • Carry out the on-screen instructions to remove the HP printer driver from your Mac.
  • If you don’t have the HP Uninstaller, click and drag the HP folder to the Trash icon in the Dock.
  • Next, click the Go menu and select the Go to Folder option from the drop-down list.
  • Enter ‘/Library/Printers’ in the text field and click Go.
  • Click and drag the HP folder to the Trash.
  • In the Dock, right-click the Trash icon and select the Empty Trash option.
  • Restart your Mac after removing the HP driver.
  • Download the recent printer driver from the Official HP Site and start the installation process.
  • After installing the HP printer driver, scan your document and check if the problem is fixed.
  • If the Hp Scanner Not Working On Mac, reset the printing system.
HP Scanner Not Working On Mac

In case you are stuck while troubleshooting the Hp Scanner Not Working On Mac, contact our technical experts for assistance in resolving it.