Are you tired of messing up with scanner troubleshooting? If yes, then you are at the right place to get everything fixed in a jiffy. Usually, there are several reasons for a scanning issue. This article teaches you what to do if your HP printer won't scan in Windows 10. What if you can't fix the scan issue? Don't lose hope. You are still in the helping hands of our technical experts. Reach us through the Call option on this page and get the scan issue fixed in no time.

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Basic troubleshooting

Basic troubleshooting

  • Firstly, you should check the printer status. If your printer is not powered on while scanning, well, it won't be able to scan anything.
  • Turn on your printer and retry scanning your document.
  • Also, ensure that the original document is placed correctly inside the scanner.
  • No connection, no scanning! The very next thing you should check is the connection between your scanner and computer.
  • Next, check if the USB cable is firmly connected at both end ports.
  • In case you have connected the devices over a wireless network, check the wireless signal strength and fix the network issues.

Use HP Print and Scan Doctor

Your HP printer won't scan any documents until you identify and fix the actual cause. To help you with that, HP provides the diagnostic tool, which is commonly called HP Print and Scan Doctor.

  • To begin with, run the HP Print and Scan Doctor tool.
  • Click Start and select your printer's name from the list.
  • Click Retry if your printer is unavailable.
  • If there is a connection issue, carry out the instructions in the tool.
  • Finally, click the Fix Scanning button to fix your scanning issues automatically.
Use HP Print and Scan Doctor
Restart Windows Image Acquisition

Restart Windows Image Acquisition

  • Open Windows Services using the Run command.
  • Locate and right-click the Windows Image Acquisition service from the available list.
  • Select the Restart option.
  • Restart your Windows computer and check if the problem is resolved.

Your HP printer won't scan until you initiate any troubleshooting steps. Therefore, give it a try to achieve success in fixing your scanner problems.