Most of the HP printer issues can be resolved easily. However, to solve some issues/errors, you need to perform the advanced methods. To fix your HP printer scan and print problems, there is a diagnostic tool designed by HP called HP Print and Scan Doctor. It is designed to work only with the Windows OS. Using this tool, you can find almost all the print and scan issues. 

The print and scan issues that can be resolved using the HP Print and Scan Doctor tool are listed below:

  • Printer offline
  • Print job stuck in queue
  • Can’t print or other printing problems
  • Occurrence of an unexpected error while communicating with the scanner device or the HP imaging device
  • Computer not found or not detected
  • Scan to computer is unavailable or not activated
  • Scan unsuccessful
  • Scanner not found or unreachable
  • The scanner could not be initialized

The section given below explains how to download, install, and use the HP Print and Scan Doctor tool on your Windows computer.

How To Scan

Resolving Scanning Problems On Your Hp Printer With The Hp Print And Scan Doctor Tool

  • Initially, make sure that the HP printer with which you are encountering the issue is turned on.
  • Next, connect your Windows computer and the HP printer to the same network, if they are not already connected.
  • Now, double-click on the downloaded HPPSdr.exe file.
  • Click on the Start button when it is displayed on the screen.
  • When prompted, select your HP printer.
  • NOTE: In case your HP printer is not displayed on the screen, click on the Retry button and follow the on-screen instructions.
  • Click on the Fix Scanning button to begin the troubleshooting process.

Now, the tool will detect the cause of the scan issue and suggest you some troubleshooting instructions. Perform the suggested instructions to fix the scan issue.

How To Scan

Downloading the HP Print and Scan Doctor tool

  • Visit the HP printer’s support home page.
  • Expand the Menu list and select the Diagnostics option.
  • From the list of options, click on the HP Print and Scan Doctor option.
  • Now, a window displaying the tool’s features will open.
  • Click on the Download HP Print and Scan Doctor button.
  • Now, a pop-up dialog box titled, Is your printer currently offline? will open.
  • If your HP printer status is displayed as offline on your computer, then click on the Yes button and wait for the download process to initiate automatically.
  • Once the tool download process is initiated, it will be displayed on the screen.

As said above, using this tool, you can fix the print and scan issues. To know how, continue reading this page.

How To Scan

Fixing the printing issues

  • To fix any print issue using the HP Print and Scan Doctor tool on your Windows computer, follow the below instructions.
  • Run the downloaded tool file.
  • When prompted, select your HP printer and click the Fix Printing button.
  • Click Yes in case you are prompted to update the printer firmware.
  • Perform the on-screen instructions to fix the printing issue.

To know more about downloading and using the HP Print and Scan Doctor tool on your Windows computer, contact us.

How Do I Download HP Printer And Scan Doctor?

Click the Call Button if you are facing any issues while performing the scanning. Our Technical Team will be happy to assist you through the process.